Customers judge an outage by what they read while it lasts. Seven places incident communication breaks down, and the parts a product manager should own before the next one.
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Most release checklists grow one incident at a time until nobody reads them. What aviation, surgery and Google's launch engineers learned about short checklists, and how product teams can cut theirs.
A survey told Intuit that half of Quicken's users were businesses. Only going to watch them explained why, and the answer became QuickBooks. A case study in contextual inquiry for product managers.
Opening an API commits you to access, stability and economics that outlast the team that shipped it. What Reddit, Twitter, Slack and Stripe show about API platform strategy, and five questions to...
Performance ratings are settled in calibration meetings, where your manager gets about two minutes and the rater's habits outweigh your actual work. Seven things that happen to a product manager's...
Low usage tells you who will notice a removed feature, not how loudly. What Google Reader, Heroku, Twitter and Atlassian show about notice periods, and the sunset sequence that keeps stakeholders on...