Surveys feel productive but produce the least reliable discovery data. When surveys work, when they mislead, and what to do instead.

The economics of multi-product expansion look irresistible. Three prerequisites separate companies that expand successfully from those that dilute themselves into mediocrity.

Ken Norton spent years as a Group Product Manager at Google before noticing something that should have been obvious: Google had principal software engineers and principal designers, but no principal...

Stripe's 2018 Developer Coefficient study surveyed developers across 300+ companies and found that engineers spend 33% of their working hours dealing with technical debt. Not building features. Not...

Most product management advice treats stakeholder conflict as a communication problem. Improve your status updates, align on OKRs, share the roadmap earlier. But the hardest stakeholder conflicts...

Three years into running IT operations at a regional telecom, I noticed a pattern that changed how I thought about product feedback. Every quarter, the product team presented interview findings that...