The claim that 80% of people who accept a counteroffer leave within six months has no traceable study behind it. What the real data says, and the questions a product manager should answer before...
Category: Fundamentals
Customers judge an outage by what they read while it lasts. Seven places incident communication breaks down, and the parts a product manager should own before the next one.
Most release checklists grow one incident at a time until nobody reads them. What aviation, surgery and Google's launch engineers learned about short checklists, and how product teams can cut theirs.
A survey told Intuit that half of Quicken's users were businesses. Only going to watch them explained why, and the answer became QuickBooks. A case study in contextual inquiry for product managers.
Performance ratings are settled in calibration meetings, where your manager gets about two minutes and the rater's habits outweigh your actual work. Seven things that happen to a product manager's...
Low usage tells you who will notice a removed feature, not how loudly. What Google Reader, Heroku, Twitter and Atlassian show about notice periods, and the sunset sequence that keeps stakeholders on...